/* Support page: help search, ticket categories, sign-in, ticket form and conversation. */
.support { background:
  radial-gradient(900px 420px at 50% -80px, rgba(var(--glow), .14), transparent),
  repeating-linear-gradient(0deg, rgba(255,255,255,.012) 0 2px, transparent 2px 4px),
  var(--bg); }
.pixel { font-family: "Pixelify Sans", "Inter", monospace; font-weight: 700; letter-spacing: .5px; }
.sp-view { padding: 30px 0 90px; }
.sp-hero { text-align: center; max-width: 720px; margin: 0 auto 60px; }
.sp-hero h1 { font-size: clamp(34px, 6vw, 60px); margin: 10px 0 8px; line-height: 1.1; }
.sp-hero > p { color: var(--text-2); margin: 0 0 26px; font-size: 17px; }
.sp-search input { width: 100%; height: 54px; padding: 0 20px; border-radius: 14px; border: 1px solid var(--line-2); background: rgba(10,12,16,.85); color: var(--text); font: 16px "Inter", sans-serif; outline: none; transition: border-color .2s, box-shadow .2s; }
.sp-search input:focus { border-color: rgba(var(--glow), .55); box-shadow: 0 0 0 4px rgba(var(--glow), .12); }
.sp-answers { text-align: left; margin-top: 14px; }
.sp-answers details { padding: 14px 18px; }
.sp-none { color: var(--muted); }

.sp-h2 { font-size: 24px; margin: 0 0 18px; display: flex; align-items: center; gap: 14px; flex-wrap: wrap; }
.sp-h2 small { font-family: "Inter", sans-serif; font-weight: 500; font-size: 14px; color: var(--muted); }
.sp-cats { display: grid; grid-template-columns: repeat(4, 1fr); gap: 16px; }
.sp-cat { display: flex; flex-direction: column; align-items: flex-start; gap: 8px; text-align: left; padding: 22px; border-radius: 14px; border: 1px solid var(--line-2); background: rgba(16,19,26,.9); color: var(--text); font: inherit; cursor: pointer; transition: transform .3s var(--ease), border-color .25s, box-shadow .3s; }
.sp-cat:hover { transform: translateY(-4px); border-color: rgba(var(--glow), .45); box-shadow: 0 18px 44px rgba(0,0,0,.4); }
.sp-cat strong { font-size: 18px; margin-top: 10px; }
.sp-cat > span:not(.sp-ic) { color: var(--text-2); font-size: 14.5px; flex: 1; }
.sp-cat em { font-style: normal; font-weight: 700; color: var(--accent); font-size: 14.5px; margin-top: 6px; }
.sp-ic { width: 52px; height: 52px; border-radius: 10px; display: grid; place-items: center; background: #0f2a33; border: 1px solid rgba(92,200,255,.25); flex: none; }
.sp-ic svg { width: 30px; height: 30px; }
.sp-ic.sm { width: 40px; height: 40px; }
.sp-ic.sm svg { width: 22px; height: 22px; }

.sp-mine { margin-top: 56px; }
.sp-list { display: grid; gap: 10px; }
.sp-row { display: flex; align-items: center; gap: 14px; width: 100%; padding: 12px 16px; border-radius: 12px; border: 1px solid var(--line); background: var(--panel); color: var(--text); font: inherit; text-align: left; cursor: pointer; transition: border-color .2s, transform .25s var(--ease); }
.sp-row:hover { border-color: rgba(var(--glow), .35); transform: translateX(3px); }
.sp-row .grow, .grow { flex: 1; min-width: 0; }
.sp-row strong { display: block; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.sp-row small { color: var(--muted); }
.sp-status { flex: none; font-size: 12px; font-weight: 800; padding: 5px 10px; border-radius: 99px; }
.sp-status.open { background: rgba(255,216,107,.14); color: #ffd86b; }
.sp-status.answered { background: rgba(var(--glow), .15); color: var(--accent); }
.sp-status.closed { background: rgba(255,255,255,.07); color: var(--muted); }

.sp-narrow { max-width: 760px; }
.sp-back { background: none; border: 0; color: var(--text-2); font: 600 15px "Inter", sans-serif; cursor: pointer; padding: 6px 0; margin-bottom: 14px; }
.sp-back:hover { color: var(--text); }
.sp-card { padding: 30px; border-radius: 18px; border: 1px solid var(--line-2); background: linear-gradient(180deg, var(--panel), var(--bg-2)); box-shadow: 0 30px 70px rgba(0,0,0,.35); }
.sp-login { text-align: center; max-width: 460px; margin: 0 auto; }
.sp-login-logo { width: 72px; image-rendering: pixelated; margin: 0 auto 12px; }
.sp-login h2 { font-size: 22px; margin: 0 0 8px; }
.sp-login > p { color: var(--text-2); margin: 0 0 24px; }
.sp-wide { width: 100%; margin-top: 10px; }
.sp-google { background: #fff; color: #1f1f1f; border-color: transparent; }
.sp-google:hover { background: #f1f1f1; }
.sp-fine { font-size: 12.5px; color: var(--muted); margin: 16px 0 0; }

.sp-form-head { display: flex; align-items: center; gap: 16px; margin-bottom: 22px; }
.sp-form-head h2 { margin: 0; font-size: 22px; overflow-wrap: anywhere; }
.sp-form-head p { margin: 2px 0 0; color: var(--text-2); font-size: 14.5px; }
.sp-field { display: block; margin-bottom: 16px; }
.sp-field > span { display: block; font-weight: 700; margin-bottom: 7px; font-size: 14.5px; }
.sp-field i { font-style: normal; font-weight: 500; color: var(--muted); font-size: 12.5px; margin-left: 4px; }
.sp-field input, .sp-field select, .sp-field textarea, .sp-reply textarea { width: 100%; padding: 12px 14px; border-radius: 11px; border: 1px solid var(--line-2); background: #0c0e13; color: var(--text); font: 15px/1.5 "Inter", sans-serif; outline: none; resize: vertical; transition: border-color .2s, box-shadow .2s; }
.sp-field select { height: 46px; color-scheme: dark; }
.sp-field input[type=date] { color-scheme: dark; }
.sp-field :focus, .sp-reply textarea:focus { border-color: rgba(var(--glow), .55); box-shadow: 0 0 0 4px rgba(var(--glow), .1); }

.sp-answers-box { display: grid; gap: 12px; padding: 18px; border-radius: 12px; background: rgba(0,0,0,.22); border: 1px solid var(--line); margin-bottom: 22px; }
.sp-answers-box span { font-size: 12.5px; font-weight: 700; color: var(--muted); text-transform: uppercase; letter-spacing: .6px; }
.sp-answers-box p { margin: 3px 0 0; white-space: pre-wrap; overflow-wrap: anywhere; }
.sp-thread { display: grid; gap: 14px; margin-bottom: 20px; }
.sp-msg { display: flex; gap: 12px; align-items: flex-start; }
.sp-msg img, .sp-dot { width: 36px; height: 36px; border-radius: 10px; flex: none; background: var(--panel-2); }
.sp-msg > div { flex: 1; min-width: 0; padding: 12px 14px; border-radius: 12px; background: var(--panel-2); border: 1px solid var(--line); }
.sp-msg.staff > div { border-color: rgba(var(--glow), .35); background: rgba(var(--glow), .07); }
.sp-msg-head { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.sp-msg-head em { font-style: normal; font-size: 10px; font-weight: 800; letter-spacing: 1px; padding: 2px 6px; border-radius: 6px; background: var(--accent); color: var(--accent-ink); }
.sp-msg-head small { color: var(--muted); margin-left: auto; }
.sp-msg p { margin: 6px 0 0; white-space: pre-wrap; overflow-wrap: anywhere; color: var(--text-2); }
.sp-reply-row { display: flex; justify-content: space-between; gap: 10px; margin-top: 10px; }
.sp-closed { display: flex; align-items: center; justify-content: space-between; gap: 12px; padding: 14px 16px; border-radius: 12px; background: rgba(255,255,255,.04); color: var(--text-2); }

.sp-toast { position: fixed; left: 50%; bottom: 26px; transform: translate(-50%, 30px); opacity: 0; pointer-events: none; padding: 12px 18px; border-radius: 12px; background: var(--panel-2); border: 1px solid rgba(var(--glow), .35); box-shadow: 0 18px 40px rgba(0,0,0,.45); font-weight: 600; transition: opacity .3s, transform .3s var(--ease); z-index: 90; max-width: calc(100% - 32px); }
.sp-toast.on { opacity: 1; transform: translate(-50%, 0); }

@media (max-width: 900px) {
  .sp-cats { grid-template-columns: 1fr 1fr; }
  .nav .who { margin-left: auto; }
  .nav .menu-btn { margin-left: 8px; }
}
@media (max-width: 560px) {
  .sp-cats { grid-template-columns: 1fr; }
  .sp-card { padding: 20px; }
  .sp-me span { display: none; }
}

/* team (admin only) */
.sp-team { padding: 22px; }
.sp-team-add { display: flex; gap: 10px; margin-bottom: 16px; }
.sp-team-add input { flex: 1; min-width: 0; height: 40px; padding: 0 14px; border-radius: 11px; border: 1px solid var(--line-2); background: #0c0e13; color: var(--text); font: 15px "Inter", sans-serif; outline: none; }
.sp-team-add input:focus { border-color: rgba(var(--glow), .55); }
.sp-staff-row { display: flex; align-items: center; gap: 12px; padding: 10px 0; border-top: 1px solid var(--line); }
.sp-staff-row strong { display: block; overflow-wrap: anywhere; }
.sp-staff-row small { color: var(--muted); }

/* ticket sections */
.sp-list { gap: 14px; }
.sp-group { padding: 0; background: none; border: 0; margin: 0; }
.sp-group summary { display: flex; align-items: center; gap: 10px; padding: 6px 2px 10px; font-weight: 800; font-size: 15px; color: var(--text); }
.sp-group summary::after { margin-left: auto; }
.sp-group summary b { font-size: 12px; padding: 2px 9px; border-radius: 99px; background: rgba(255,255,255,.07); color: var(--text-2); }
.sp-group.open summary b { background: rgba(255,216,107,.14); color: #ffd86b; }
.sp-group.answered summary b { background: rgba(var(--glow), .15); color: var(--accent); }
.sp-group-list { display: grid; gap: 10px; }
.sp-empty { padding: 4px 2px 6px; font-size: 14px; }